![]() ![]() Unfortunately, we have come to a point where we are not able to move forward with this complaint. I'm sorry but we have not received any screenshots from you, so please upload them again here or send them to my email address hope we will be able to help you to resolve this issue as soon as possible. ![]() None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.Ĭould you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Thank you very much for submitting your complaint. ![]()
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